There are several reasons why you may be getting this prompt: You may have installed the wrong version of Acrobat DC. There could be incorrect or missing information in your Acrobat DC subscription account. Your computer may be unable to reach Adobe’s activation servers.
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There are several reasons why you may be getting this prompt: You may have installed the wrong version of Acrobat DC. There could be incorrect or missing information in your Acrobat DC subscription account.
Your computer may be unable to reach Adobe’s activation servers. The method used to purchase your product determines your launch experience: Classic customers should be prompted for a serial number at the time of installation or launch of the product.
Previously referred to as perpetual. Continuous customers should be prompted to Sign In during the launch process. Previously referred to as subscription. If you have installed the wrong version, it’s necessary to uninstall the incorrect version before installing the correct version of Acrobat DC. If you receive a serial number prompt or sign in unexpectedly on launch, you must follow this process to install the correct version of the software.
The trial version uses the classic installer. Continuous customers must uninstall the trial version and reinstall using the subscription installer. Log in to Acrobat. Sign in with your Adobe ID. Follow the onscreen instructions to complete the download and installation of Acrobat DC.
Volume license customers Volume license software is provided to the IT or packaging department. The information below is for the IT or packaging department.
Classic version The classic version is referred to as the perpetual version in previous releases. Access this installer on the Licensing Website. Continuous version Access the installer for the subscription installer on the Admin Console.
Verify that your activation is not blocked The serial number prompt may be occurring because your computer is having trouble connecting to Adobe’s activation servers. Managing a network? Verify your payment information — Continuous only To verify your payment information with Acrobat DC as part of the Creative Cloud, refer to the Creative Cloud manage your membership page. Click your name in the upper-right corner and select My Plan. Verify that your payment information is valid.
Log out and back in to your account — Continuous only Logging out and logging back in to Acrobat DC resets your account information. Launch Acrobat DC. Mac OS: When prompted, sign in with your Adobe ID usually your email address and password.
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